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CITYCON CASE STUDY

Implementing Auditing And Reporting Tools In 20 Shopping Centres

Making Change Management Happen

Like many companies, Citycon was used to performing their auditing and incident reporting with pen and paper then afterwards typing the findings into an excel sheet. This case study shows how Citycon made change management and implemented easy to use mobile tools to help them improve their reporting and auditing processes.

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Key Points Of The Case Study:

  • How Citycon made change management internally

  • Implemented easy to use mobile tools in their auditing and incident reporting work

  • Effectivised their reporting and auditing processes in the company